Frequently Asked Questions
Everything you need to know about MagBak products, shipping, and our lifetime guarantee.
What makes MagBak cases different from standard magnetic cases?
MagBak cases feature industrial-strength magnets that allow you to mount your phone to any metal surface. Unlike standard cases, our technology is designed to be perfectly shielded, ensuring it does not interfere with credit cards, wireless charging, or internal compass sensors.
How long does shipping take and do you ship internationally?
We ship worldwide. Domestic orders typically arrive within 3-5 business days via standard shipping. International shipping times vary by location but generally take 7-14 business days depending on local customs processing.
Does the MagBak case support MagSafe accessories?
Yes, all MagBak cases are fully compatible with Apple MagSafe chargers and accessories. Our proprietary magnetic array actually strengthens the connection, providing a more secure hold than the bare device.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund. Please contact our support team to initiate a return authorization.
Is there a warranty on MagBak products?
We stand by our quality. MagBak offers a 1-year limited warranty against manufacturing defects. If your case or charger fails due to a production flaw, we will replace it at no additional cost to you.
Will the magnets in the case damage my phone or battery?
No. Modern smartphones use solid-state storage and are not affected by the magnets used in our cases. We have rigorously tested our products to ensure zero negative impact on battery life, signal strength, or GPS functionality.